{"xsrfToken":"9e2db04c903ae4a40c945c35390f8051167d68bb_lout","branding":{"id":"46","key":"avrrequest","name":"Avior Research Requests","portalBaseUrl":"/servicedesk/customer/portal/46","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/46/60","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0286a6","headerLinkHoverBGColor":"#0286a6","headerBadgeColor":"#0286a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/338b17d0-0de6-4f5c-b60f-869a380335f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWI3NGJjYy00ODc1LTQxN2YtYjc4Mi1kYzM0M2IyZTBhNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzOGIxN2QwLTBkZTYtNGY1Yy1iNjBmLTg2OWEzODAzMzVmNCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODAxODcsIm5iZiI6MTczMjE3OTU4N30.AEwLM7kbVtuSexJlyQVc32XF3zQhHZY6KftED0JZgtU&client=2eb74bcc-4875-417f-b782-dc343b2e0a46&mode=fit","logoId":"338b17d0-0de6-4f5c-b60f-869a380335f4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Avior Help Centre","sharedPortalName":"Avior Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Avior Help Centre","sharedPortalName":"Avior Portal","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232c3f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/201ddb83-c96c-4354-b392-fda7ce390622/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWI3NGJjYy00ODc1LTQxN2YtYjc4Mi1kYzM0M2IyZTBhNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwMWRkYjgzLWM5NmMtNDM1NC1iMzkyLWZkYTdjZTM5MDYyMiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODAxODcsIm5iZiI6MTczMjE3OTU4N30.4Zi9ByxVCPeNPobxOQEbw6f1bSninKPe2FJCNHT_4IQ&client=2eb74bcc-4875-417f-b782-dc343b2e0a46&height=300&mode=fit","bannerMediaApiFileId":"201ddb83-c96c-4354-b392-fda7ce390622","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"46","key":"avrrequest","projectId":10190,"serviceDeskId":46,"name":"Avior Research Requests","description":"<p>Log a request for access to The New Avior Portal, generate a new password for the portal, create a service request or provide us with feedback.</p>","portalBaseUrl":"/servicedesk/customer/portal/46","onlyPortal":false,"reqTypes":[{"id":"982","name":"Anonymous Whistleblowing","descriptionHtml":"","callToAction":"Anonymous Whistleblowing","introHtml":"<p>Anonymous Whistleblowing</p>","icon":11419,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11419","groups":[98],"key":""},{"id":"983","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>Complaint</p>","icon":11416,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[98],"key":""},{"id":"884","name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","introHtml":"<p>Have a general request or question? Please contact us here.</p>","icon":11418,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11418","groups":[98],"key":""},{"id":"454","name":"Generate a new password","descriptionHtml":"","callToAction":"Generate a new password","introHtml":"<p>Any modifications to your current password.</p>","icon":10470,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[148],"key":""},{"id":"560","name":"Request Access to the Research Portal","descriptionHtml":"","callToAction":"Request Access to the Research Portal","introHtml":"<p>Request access to Avior's research portal.</p>","icon":10482,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[148],"key":""},{"id":"592","name":"Research Portal Feedback","descriptionHtml":"","callToAction":"Research Portal Feedback","introHtml":"<p>Share some feedback regarding Avior's research portal.</p>","icon":10480,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[148],"key":""},{"id":"616","name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","introHtml":"<p>Get in touch by completing the contact form below</p>","icon":10508,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"1083","name":"Interactions","descriptionHtml":"","callToAction":"Interactions","introHtml":"<p>Used in the Interactions drop down menu on The New Avior Portal for each report</p>","icon":10511,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"459","name":"Request assistance","descriptionHtml":"","callToAction":"Request assistance","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1082","name":"Research Service Request | Call","descriptionHtml":"","callToAction":"Research Service Request | Call","introHtml":"<p>Used in the Interactions drop down menu on The New Avior Portal for each report</p>","icon":11379,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""},{"id":"944","name":"Research Service Request | Meeting","descriptionHtml":"","callToAction":"Research Service Request | Meeting","introHtml":"<p>Used in the Interactions drop down menu on The New Avior Portal for each report</p>","icon":11379,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""},{"id":"942","name":"Research Service Request | Model","descriptionHtml":"","callToAction":"Research Service Request | Model","introHtml":"<p>Used in the Interactions drop down menu on The New Avior Portal for each report</p>","icon":11379,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""},{"id":"943","name":"Research Service Request | Query","descriptionHtml":"","callToAction":"Research Service Request | Query","introHtml":"<p>Used in the Interactions drop down menu on The New Avior Portal for each report</p>","icon":11379,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11379","groups":[],"key":""}],"reqGroups":[{"id":98,"name":"General Requests"},{"id":148,"name":"Research Portal Requests"}],"orderMapping":{"98":[884,983,982],"148":[454,592,560,615],"149":[455]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":46,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AVRREQUEST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWI3NGJjYy00ODc1LTQxN2YtYjc4Mi1kYzM0M2IyZTBhNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTkwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODA3ODcsIm5iZiI6MTczMjE3OTU4N30.atFrICFzda0WTQI7_hWa_krMKa9fjjnim0Z8qIBJCyA","targetCollection":"upload-project-10190","endpointUrl":"https://api.media.atlassian.com","clientId":"2eb74bcc-4875-417f-b782-dc343b2e0a46","tokenDurationInMins":20}},"reqCreate":{"id":983,"projectId":10190,"form":{"name":"Complaint","descriptionHtml":"","callToAction":"Complaint","intro":"<p>Complaint</p>","instructions":"","icon":11416,"iconUrl":"https://aviorcapital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New Complaint"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/46/create/983","requestValidateBaseUrl":"/servicedesk/customer/portal/46/validate/983","calendarParams":{"firstDay":0,"date":"2024-11-21T10:59:47+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWI3NGJjYy00ODc1LTQxN2YtYjc4Mi1kYzM0M2IyZTBhNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTkwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODA3ODcsIm5iZiI6MTczMjE3OTU4N30.atFrICFzda0WTQI7_hWa_krMKa9fjjnim0Z8qIBJCyA","targetCollection":"upload-project-10190","endpointUrl":"https://api.media.atlassian.com","clientId":"2eb74bcc-4875-417f-b782-dc343b2e0a46","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-04-26T13:15:21.621950366Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[983],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Complaint","submit":{"lock":false,"pdf":false},"templateFormUuid":"cc2c7e4b-9f6e-4416-aa81-403bd26fa6ce"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"6fa740e1-b712-48de-ba8c-30c7b262de22"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"98b6ee2d-68f7-49eb-8ac5-ea38cd715534"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"5243da56-fbf6-4033-9543-10f7898978d6"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"32411001-d780-4713-abbc-929f6cc6c878"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Full Name and Surname","description":"","validation":{"rq":true},"jiraField":"customfield_10478","questionKey":""},"2":{"type":"tl","label":"Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10039","questionKey":""},"3":{"type":"tl","label":"Contact Number","description":"Please include your dialling code (e.g. +27, +44, ect.)","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"4":{"type":"rt","label":"Complaint description, providing details on the activities of concern, citing names and dates where possible","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"cc2c7e4b-9f6e-4416-aa81-403bd26fa6ce"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-04-26T13:15:21.621950366Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[983],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Complaint","submit":{"lock":false,"pdf":false},"templateFormUuid":"cc2c7e4b-9f6e-4416-aa81-403bd26fa6ce"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"6fa740e1-b712-48de-ba8c-30c7b262de22"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"98b6ee2d-68f7-49eb-8ac5-ea38cd715534"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"5243da56-fbf6-4033-9543-10f7898978d6"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"32411001-d780-4713-abbc-929f6cc6c878"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Full Name and Surname","description":"","validation":{"rq":true},"jiraField":"customfield_10478","questionKey":""},"2":{"type":"tl","label":"Email Address","description":"","validation":{"rq":true},"jiraField":"customfield_10039","questionKey":""},"3":{"type":"tl","label":"Contact Number","description":"Please include your dialling code (e.g. +27, +44, ect.)","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"4":{"type":"rt","label":"Complaint description, providing details on the activities of concern, citing names and dates where possible","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"cc2c7e4b-9f6e-4416-aa81-403bd26fa6ce"},"linkedJiraFields":["customfield_10478","customfield_10039","description","customfield_10043"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}